Delivery Information

  • Over USD 149.99 – Free Express Shipping: 5-10 business days.
  • Below USD 149.99 – Standard Express Shipping USD 20 (15-20 business days), Express Shipping USD 35 (5-10 business days).

Important note!

  1. All parcels available status products are shipped from our warehouse on the same working day (order received before 11 am (GMT+8). Tracking numbers are provided to customers within 3-5 business days.
  2. Delivery time is based on business days and excludes Saturday, Sunday, and public holidays in our country and the receiving country.
  3. International shipping times may vary due to customs clearance, weather conditions, unforeseen circumstances like natural disasters and pandemics, and remote locations.
  4. Order once shipped cannot be canceled to return; the buyer must accept the parcel & contact us to open the return request.  
  5. The buyer is responsible for customs fees, VAT, import duties, and warehouse processing fees according to local laws.
  6. All parcels are shipped with a tracking number using services like DHL, FedEx, UPS, TNT, Aramex, and others.
  7. Buyers from the Chinese Mainland, Hong Kong, and Taiwan are requested to fill their addresses in Chinese.
  8. Buyers located in remote areas, Island countries, or some countries may have to pay an additional remote fee or fees associated with population density, local administrative fee, or warehouse processing fee, depending on the courier company charges. The remote fee will be collected by us separately before your tracking is issued, as we get informed by the forwarder about the same after receiving your parcel in their warehouse.
  9. In countries where the customs process is complicated & shipping is complex, such as Russia and Brazil, we hold the right to cancel the order as we check the shipping process order on an order basis.
  10. Custom orders, including the magnetic quick swap multipack filter, require an additional three working days for processing. These orders are fulfilled by opening the individual packs to create a custom kit so it won't be sealed. Please note that no returns or cancellations will be accepted for these custom orders.
  11. Buyers in Taiwan and India are required to provide their ID, which is necessary for the courier company to ship the parcel.
  12. The buyer must keep an eye on their tracking & get in touch with the courier company locally in the event of customs clearance or address errors.
  13. The buyer is responsible for covering all return shipping charges, as well as up to 50% of any restoration fees and shipping costs incurred when returning non-defective products to our warehouse in China. Please provide the tracking information by emailing us at care@freewellgear.com immediately after shipping your parcel. Returned products must be in brand new, sellable condition. Any products received damaged or used in non sellable condition will be sent back to the buyer at their expense.

If you have not received your order as stipulated within the delivery time frame, you are advised to contact us at care@freewellgear.com.