• Over USD $99.99 – Free Express Shipping: 5-10 business days.
  • Below USD $99.99 – Standard Express Shipping USD 20 (15-20 business days), Express Shipping USD 35 (5-10 business days).

* If you have received your tracking which is still not updated on DHL/FedEx/UPS website please wait patiently as due to the COVID19 outbreak worldwide the tracking updates are taking some time due to longer custom process. 

Important note!

  1. All parcels available status products are shipped from our warehouse on the same working day (order received before 11 am (GMT+8). Tracking numbers are provided to customers within 3 business days.
  2. If you have received a shipped confirmation from our side kindly login to your account to check your tracking number.
  3. International shipping periods may vary depending on customs clearance.
  4. The buyer is responsible for any customs fees that are chargeable upon delivery.
  5. All parcel is shipped with a tracking number.
  6. Buyer from Chinese Mainland, Hong Kong, Taiwan is requested to fill their address in Chinese.
  7. Buyer located in remote areas, Island country or in some countries may have to pay an additional remote fee, warehouse processing fee depending on the courier company charges.

In case you have not received you order as stipulated within the delivery time frame you are advised to contact us on care@freewellgear.com