Shipping policy

  • Over USD 199.99 – Free Express Shipping: 5–10 business days.

  • Below USD 199.99 – Standard Express Shipping USD 20 (15–20 business days *conditions apply), Express Shipping USD 35 (5–10 business days).

Important note!

1. All available-status products are shipped from our warehouse the same working day (orders received before 11:00 AM GMT+8). Tracking numbers are provided within 3–5 business days.

2. Delivery time is based on business days and excludes Saturdays, Sundays, and public holidays in both our country and the destination country,

3. Standard (postal) shipping can sometimes take 5–6 weeks. We highly recommend choosing the express option for faster delivery and daily tracking updates. Please note that with postal shipping, tracking updates are only available when the parcel leaves the origin country and once it arrives in your country.

4. International shipping times may vary due to customs clearance, weather conditions, unforeseen circumstances (e.g., natural disasters or pandemics, strikes), and remote delivery locations.

5. Orders once shipped cannot be canceled or returned unless the parcel is accepted. The buyer must receive the parcel and contact us to initiate a return request.

6. The buyer is responsible for all customs fees, VAT, import duties, shipping commission, handling fees & warehouse processing fees as required by local laws.

7. All express parcels are shipped with tracking numbers using services such as DHL, FedEx, SF Express, UPS, TNT, Aramex, and others.

8. Please monitor your tracking information and contact the courier directly regarding any customs or address issues. If the parcel is not cleared or rejected by the buyer, no refund will be issued, and any courier penalties will be the buyer's responsibility.

9. Any product received in damaged condition must be reported within 24 hours of delivery. We will take responsibility for replacing any product that is damaged during transit. Please note that this does not apply to outer packaging damage that may occur during shipping process, as long as the product inside remains intact.

If you have not received your order within the estimated delivery timeframe, please contact us here.