• Over USD $99.99 – Free Express Shipping: 5-10 business days.
  • Below USD $99.99 – Standard Express Shipping USD 20 (15-20 business days), Express Shipping USD 35 (5-10 business days).

* If you have received your tracking which is still not updated on DHL/FedEx/UPS website please wait patiently as due to the COVID19 outbreak worldwide the tracking updates are taking some time due to a longer custom process & shipping queue. 

Important note!

  1. All parcels available status products are shipped from our warehouse on the same working day (order received before 11 am (GMT+8). Tracking numbers are provided to customers within 3-5 business days.
  2. If you have received a shipped confirmation email from our side kindly login into your account to check your tracking number, All delivery time on our website is business days exclude Saturday, Sunday, Public holidays in our country & receiving country. 
  3. International shipping periods may vary depending on customs clearance, Weather conditions, Unforeseen circumstances such as natural disasters, pandemics, Remote locations. Order once shipped cannot be canceled in order to return back the parcel buyer must accept the parcel & contact us to open the return request.  
  4. The buyer is responsible for any customs fees, Vat. Import duties, Warehouse processing fees that are chargeable upon delivery according to your local laws.
  5. All parcel is shipped with a tracking number mostly we use the service of DHL, FedEx, UPS. 
  6. Buyer from Chinese Mainland, Hong Kong, Taiwan is requested to fill their address in Chinese.
  7. Buyers located in remote areas, Island countries, or in some countries may have to pay an additional remote fee, local administrative fee, warehouse processing fee depending on the courier company charges. The remote fee will be collected by us separately before your tracking is issued as we get informed by the forwarder about the same after receiving your parcel in their warehouse. 
  8. In countries, where the custom process is complicated & shipping, is difficult such as Russia, Brazil we hold the rights to cancel the order as we check the shipping process order on an order basis. 
  9. From our end, we always choose a door-to-door delivery but in some countries or special location, you may have to go & pick the parcel on your own. 
  10. Custom orders with name printing (Name will be printed as per your address) require an additional 7 working days, No returns, cancellation is accepted on them. 
  11. Return products with no quality issues will be deducted 50% to restore fees.  

In case you have not received your order as stipulated within the delivery time frame you are advised to contact us at care@freewellgear.com.

* FAQ

Q. Why Freewell is not offering the CHEAPER POSTAL  shipping service anymore for orders below USD 99.99?

A. For buyers & our peace of mind starting 1st Feb 2020, we have STOP POSTAL shipping option as the delivery time with postal service is quite long between 3-8weeks & there is no day to day update on tracking from now all the tracking we offer has day to day update.