개인정보처리방침

Last Updated: 2025-03-19
Effective Date: 2025-03-19

This Privacy Policy ("Policy") applies to the services provided by FREEWELL INDUSTRY CO LIMITED ("we," "us," "our"), a company registered in Hong Kong with its principal office at Unit No. A222, 3/F, Hang Fung Industrial Building, Phase 2, No. 2G Hok Yuen Street, Hung Hom, Kowloon. This Policy explains how we collect, use, disclose, and protect your personal information when you use our website (https://www.freewellgear.com/) and other associated services, collectively referred to as the "Service."

By using our Service, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service. We may update this Policy from time to time, and any changes will be posted on this page. We encourage you to review this page periodically. Your continued use of the Service after changes are posted signifies your acceptance of those changes.

Who is Responsible for Your Personal Information?

FREEWELL INDUSTRY CO LIMITED is the data controller responsible for your personal information collected through the Service. We comply with applicable data protection laws, including the GDPR, when processing your personal data.

Information We Collect

  • Information You Provide: Includes your name, email address, phone number, and other details you provide when registering, contacting us, or interacting with the Service.
  • Information Collected Automatically: Technical data such as IP address, browser type, and usage behavior.
  • Information from Third Parties: We may receive information from analytics providers or business partners.

Legal Basis for Processing

We process your personal data based on:

  • Your consent for specific purposes (e.g., newsletters or SMS).
  • Contractual necessity (e.g., order fulfillment).
  • Legal obligations.

How We Use Your Information

We use your information for purposes including but not limited to:

  • Account creation and management
  • Website security
  • Dispute resolution
  • Customer support
  • Order and payment processing
  • Administrative communications
  • Marketing, promotions, and targeted advertising
  • User testimonials
  • Feedback collection

If we intend to use your information for purposes not listed above, we will obtain your consent unless otherwise required by law.

Sharing Your Information

We share personal data only with:

  • Service providers under confidentiality agreements
  • Parties involved in mergers, acquisitions, or asset sales
  • Authorities as required by law
  • Third-party support such as:
    • Advertising & marketing agencies
    • Data analytics providers
    • Customer support and processing services
    • Payment processors and recovery services
    • Cloud storage and logistics partners
    • SMS and email service providers

SMS Opt-Out Instructions

You may opt-out of SMS messages at any time:

  • By SMS: Reply with "STOP", "CANCEL", "END", "QUIT", or "UNSUBSCRIBE".
  • By Email: Send an email to care@freewellgear.com with subject "SMS Opt-out" and your phone number in the message body.

Requests are typically processed within 1 business day.

Your Rights Under GDPR

  • Right to access and receive a copy of your data
  • Right to correct or update inaccurate data
  • Right to request data deletion
  • Right to restrict or object to data processing
  • Right to data portability
  • Right to withdraw consent

To exercise these rights, contact us at care@freewellgear.com.

Your Rights Under the CCPA

If you're a California resident, you are entitled to:

  • Right to Know: Learn what data we collect and how we use or disclose it.
  • Right to Delete: Request deletion of your personal data.
  • Right to Opt-Out: Prevent sale of your personal data (if applicable).
  • Right to Non-Discrimination: You will not be discriminated against for exercising your rights.

To exercise your CCPA rights, contact us at care@freewellgear.com or call +86 135 1086 9265.

Cookies and Tracking Technologies

We use cookies to improve user experience. Cookies record usage patterns and communicate tracking information. You may disable cookies via your browser, but some website features may not function properly.

Data Security

We take reasonable measures to protect your personal information from unauthorized access or disclosure. However, no method of transmission or storage is 100% secure.

Data Retention

We retain personal data as long as your account is active or as needed for legitimate purposes, legal compliance, or contract enforcement.

Changes to This Privacy Policy

We may update this Policy periodically. Significant changes will be posted on this page and may also be communicated by email or within the Service.