Non-personal identification information
We might collect non-personal identification information about users when they interact with the website. This information may include the browser name, type of computer and any technical information about the user’s means of communication and access to the website (including operating system, internet service provider (ISP) name and other similar information.
Our website may use web browser cookies to improve user experience on the website. The web browser cookies get installed in the hard drive of the user’s computer for purposes of keeping records of usage patterns and other tracking information about the user which is communicated with the website. The user may choose to refuse the cookies or to alert them when any cookies are being sent. In such a case, it is advised that the website might not serve such users in an optimum manner.
Uses of user information
Freewell Industry Co Ltd may gather, process, analyze and use the user’s personal information for any of the following:
To improve customer care – Accurate user information allows the website to respond to customer’s requests more promptly and precisely with additional support if required.
To process online payments – In case the user has provided personal information for online payment to the website, then such information will be used only for the purpose of completing the transaction. This information will be shared only with the authorized party directly concerned with the delivery of the product or service ordered by the user online from the website.
To send regular emails – We may use the email address provided by the user to send updates and information regarding their order on the website. This email address will also be used to respond to any queries, questions, complaints, grievances, suggestions, comments, etc from the user.
User information security
The website engages advanced and sufficiently reliable data collection, storage and sharing protocols to ensure an optimum level of user data security. All possible measures are taken to ensure protection against unauthorized access, alteration, sharing and destruction of user’s personal information (including username, password, payment transaction information, and other such data) of user data on the website.
The most advanced SSL (Secure Sockets Layer) online channel is used by the website to ensure the optimum level of security for all communication between customer (user) and the website. All data is exchanged between the user and the website is secured by advanced encryption and protected with sufficient digital signatures. The website is compliant with PCI-DSS standards to create an efficiently safe and secure online environment for the user.
Sharing user personal information
The website does not in any way sell, trade or lease user’s personal information with others. The website may share generic (non-personal identifiable) information with authorized third parties that ensure better service to the users.
Accepting these terms and conditions